Salgsvilkår
Terms and Conditions of Sale
Last updated: July 19, 2026
These Terms and Conditions of Sale, hereinafter the “T&Cs”, govern the sale of products through the alyxen.co website, operated under the trade name ALYXEN.
1. Seller’s identity
The website and the products offered for sale are operated by:
Trade name: ALYXEN
Business address: 60 Rue François 1er, 75008 Paris, France
Email address: contact.alyxen@gmail.com
2. Purpose and scope
These T&Cs define the rights and obligations of ALYXEN and of any natural person acting as a consumer, hereinafter the “Customer”, in connection with the purchase of products offered on the website.
They apply to every order placed on alyxen.co, regardless of the delivery destination offered when the order is placed.
The applicable T&Cs are those presented to and accepted by the Customer when the order is confirmed.
The Customer declares that they are of legal age or otherwise have the legal capacity required to enter into the contract.
3. Acceptance of the T&Cs
Before finalising an order, the Customer must read and accept these T&Cs.
Confirmation of the order and activation of the button indicating an obligation to pay constitute full and complete acceptance of the T&Cs.
These T&Cs may be consulted at any time through the website footer.
4. Products
The essential characteristics of the products are presented on their respective product pages, including, where applicable, their description, available dimensions or sizes, composition, colours and care instructions.
The Customer must review this information before placing an order.
ALYXEN takes particular care in presenting its products. However, slight differences in colour, texture or appearance may occur, particularly due to the lighting used for photographs, the Customer’s screen settings or the inherent characteristics of the materials.
Such differences do not necessarily constitute a lack of conformity where they remain minor and do not affect the product’s advertised essential characteristics.
Any intentional variations resulting from a manufacturing, washing, fading, printing or finishing process are stated on the product page where they form part of the item’s aesthetic.
5. Availability
Products are offered subject to availability.
Adding a product to the cart does not reserve it. Final availability is checked when the order is confirmed.
If a product becomes unavailable after an order has been placed, ALYXEN shall inform the Customer as soon as possible. Depending on the available options, the Customer may then choose:
a refund for the unavailable product;
replacement with an equivalent product, subject to the Customer’s express agreement;
shipment of the remainder of the order where it contains several items.
No replacement product shall be imposed on the Customer.
6. Prices
The applicable prices are those displayed on the website when the order is confirmed.
Prices are shown in the currency selected by or automatically offered to the Customer. The final amount charged, together with any applicable delivery charges, taxes or fees, is displayed before payment is confirmed.
ALYXEN may change its prices at any time without affecting orders that have already been confirmed.
Discounts, promotional codes and commercial offers are subject to the conditions stated when they are presented. Unless otherwise stated, promotional codes cannot be combined.
In the event of an obvious pricing error that the Customer could not reasonably have failed to notice, ALYXEN shall contact the Customer before shipment and offer either to confirm the order at the corrected price or to cancel it for a full refund.
7. Orders
The Customer selects the products they wish to purchase and adds them to their cart.
Before confirming the order, the Customer can check:
the selected products;
the quantities;
the selected variants and sizes;
the delivery address;
the delivery method;
the total price;
any discounts;
any applicable additional charges.
The Customer remains responsible for checking the information entered before confirming the order.
The order becomes final once payment has been approved and ALYXEN has sent a confirmation email.
ALYXEN may refuse or suspend an order for a legitimate reason, particularly in the event of:
payment failure or refusal;
reasonable suspicion of fraud;
abuse of a promotional offer;
unusually high quantities suggesting a purchase intended for resale;
an unresolved payment dispute relating to a previous order.
Any cancellation initiated by ALYXEN shall result in a refund of the amounts received for the cancelled products.
8. Changes or cancellation before shipment
The Customer may request a change to or cancellation of their order by contacting ALYXEN as soon as possible and preferably within 24 hours of purchase.
ALYXEN shall make every reasonable effort to fulfil the request but cannot guarantee that it will be possible where the order has already been prepared or transferred to the logistics service.
If an order can no longer be cancelled before shipment, the Customer retains their statutory right of withdrawal after receiving the parcel, under the conditions set out in these T&Cs.
A cancellation request sent within 24 hours therefore does not constitute automatic cancellation unless and until it has been confirmed by ALYXEN.
9. Payment
Payment is due in full when the order is placed.
The available payment methods are displayed at checkout. They may include bank cards and payment solutions offered by service providers selected by ALYXEN.
Transactions are processed by secure payment providers. ALYXEN does not retain the Customer’s complete bank card details.
Where a third-party provider offers payment in instalments or deferred payment, that provider’s own terms apply in addition to these T&Cs.
ALYXEN retains ownership of the products sold until the price has been paid in full. However, risk in the products transfers in accordance with the delivery provisions below.
10. Delivery
10.1 Destinations
Available delivery destinations are displayed at checkout.
ALYXEN may refuse delivery to a destination not served by its carriers or logistics services.
10.2 Timeframes
The preparation time and estimated delivery time applicable to the order are provided to the Customer before confirmation or in the Shipping Policy available on the website.
Timeframes are expressed in business days unless otherwise stated.
Where several products from the same order are shipped separately, the Customer may receive several parcels and several tracking links.
If no specific timeframe has been stated or agreed with the Customer, delivery shall take place without undue delay and no later than thirty days after the contract is concluded.
10.3 Delivery address
The Customer must provide a complete, accurate and accessible address.
ALYXEN shall not be held liable for a delay directly caused by an incorrect or incomplete address supplied by the Customer.
Where a parcel is returned because of an address error attributable to the Customer, ALYXEN shall contact the Customer to arrange, depending on the circumstances, a new shipment or a refund. The Customer may be charged the reasonable cost of reshipment after being informed in advance.
10.4 Tracking
Where tracking is available, a tracking link or number is sent to the Customer after shipment.
Tracking information supplied by the carrier may take some time to display its first update.
10.5 Delivery delays
In the event of a delay, the Customer may request that ALYXEN complete delivery within a reasonable additional period.
If ALYXEN fails to do so within that period, the Customer may terminate the contract under the conditions laid down by the French Consumer Code.
The Customer may cancel the order immediately where the delivery date or timeframe was an essential condition of the contract and ALYXEN had been informed of this before the order was placed.
Where the contract is validly cancelled for failure to deliver, ALYXEN shall refund the amounts paid no later than fourteen days after termination of the contract.
10.6 Loss or damage
ALYXEN remains responsible for the proper performance of delivery until the Customer, or a third party designated by the Customer, takes physical possession of the parcel.
In the event of a parcel that is lost, damaged, incomplete or does not correspond to the order, the Customer must contact ALYXEN as soon as possible so that an investigation can be opened and a solution provided.
ALYXEN may request photographs of the parcel, its label and the products received where these are useful for processing the request.
The Customer shall not be required to resolve directly with the carrier a dispute falling within ALYXEN’s responsibility.
11. Transfer of risk
The risk of loss or damage transfers to the Customer when the Customer, or a third party designated by the Customer, takes physical possession of the products.
Where the Customer independently chooses a carrier that was not offered by ALYXEN, risk may transfer when the product is handed over to that carrier, in accordance with the applicable regulations.
12. Statutory right of withdrawal
12.1 Period
The Customer has fourteen days to exercise their right of withdrawal without having to provide a reason.
This period begins:
on receipt of the product;
or, for an order containing several products delivered separately, on receipt of the last product.
12.2 Exercising the right
To withdraw, the Customer must inform ALYXEN of their decision before the fourteen-day period expires:
using the withdrawal form available at the end of these T&Cs;
using the withdrawal functionality available on the website where offered;
or by any clear and unambiguous statement sent to contact.alyxen@gmail.com.
The Customer must provide their name, order number and the products concerned.
12.3 Returning products
After communicating their decision to withdraw, the Customer must return the products without undue delay and no later than fourteen days thereafter.
The direct cost of returning the products is borne by the Customer, except where:
ALYXEN expressly agrees to bear it;
the product received is defective or non-conforming;
ALYXEN made an error when preparing the order;
the law requires ALYXEN to bear it.
12.4 Condition of returned products
The Customer may handle and try on a product to the extent necessary to establish its nature, characteristics, size and proper functioning, as they could reasonably do in a shop.
The Customer may be held liable for any diminished value resulting from handling beyond what is necessary.
In particular, the product must not have been:
worn beyond a simple fitting;
washed;
altered;
stained;
damaged;
affected by a persistent odour;
returned incomplete.
Where possible, the product should be returned with its original labels, accessories and packaging. The absence of the original packaging alone does not automatically extinguish the right of withdrawal.
12.5 Refund
Where the right of withdrawal is validly exercised, ALYXEN shall refund:
the price of the returned products;
the initial delivery costs corresponding to the least expensive standard delivery method offered when the order was placed.
Any additional costs resulting from the Customer’s choice of a more expensive delivery method shall not be refunded.
The refund shall be made without undue delay and no later than fourteen days after the date on which ALYXEN was informed of the decision to withdraw.
ALYXEN may withhold the refund until the products have been recovered or until proof of shipment has been provided, whichever occurs first.
The refund shall be made using the same payment method as that used for the order, unless the Customer expressly agrees to another method that does not incur any fees.
12.6 Exceptions
The right of withdrawal cannot be exercised for products excluded by law, including:
products made to the Customer’s specifications or clearly personalised;
sealed products that are unsuitable for return for health protection or hygiene reasons and that have been unsealed after delivery;
any other category excluded by the applicable regulations.
An exception shall apply only where it is legally justified and the Customer was clearly informed of it before placing the order.
13. 60-day commercial return guarantee
In addition to the fourteen-day statutory right of withdrawal, ALYXEN offers a commercial guarantee allowing the Customer to request a return for up to sixty days after receiving the order.
This commercial guarantee does not replace, reduce or limit any of the Customer’s statutory rights.
To qualify for this extension between the fifteenth and sixtieth day, the product must be:
unworn, except for a reasonable fitting;
unwashed;
unaltered;
unstained;
undamaged;
free from any persistent odour;
complete;
accompanied by its labels and accessories where these were supplied.
The request must be submitted no later than the sixtieth day after receipt of the product.
Unless a more favourable offer is expressly advertised:
return shipping costs remain the Customer’s responsibility;
the initial delivery costs are not refunded for returns made after the statutory fourteen-day period has expired;
express or premium delivery surcharges are not refunded;
the refund covers the price actually paid for products accepted for return.
The Customer may request a refund or, where this option is offered and stock permits, an exchange.
This commercial guarantee does not cover damage resulting from misuse, accident, care contrary to the instructions or normal wear and tear.
14. General return procedure
Before returning any product, the Customer must submit a request containing:
their name;
their order number;
the product concerned;
the reason for the request;
photographs where the product is reported as damaged, incorrect or non-conforming.
ALYXEN shall then provide the applicable instructions and return address.
The Customer must retain proof of posting and, where available, a tracking number.
ALYXEN shall not be held liable for a return parcel lost before receipt where it was shipped under the Customer’s responsibility. This provision does not apply where the return is arranged and paid for directly by ALYXEN.
15. Damaged, incorrect or non-conforming products
The Customer must inspect the products received within a reasonable period after delivery.
Where a product is damaged, incorrect, incomplete or does not conform to the order, the Customer must contact ALYXEN at contact.alyxen@gmail.com. After verification, ALYXEN shall offer the appropriate solution in accordance with the applicable statutory guarantees, including:
replacement;
repair where appropriate;
a refund;
a price reduction with the Customer’s agreement.
The costs necessary to process a product recognised as defective, incorrect or non-conforming shall be borne by ALYXEN.
16. Statutory guarantees
ALYXEN is bound by the statutory guarantee of conformity provided for by the French Consumer Code and by the guarantee against hidden defects provided for by the French Civil Code.
These guarantees apply independently of the 60-day commercial return guarantee.
Information on statutory guarantees
The Customer has a period of two years from delivery of the product to request implementation of the statutory guarantee of conformity where a defect appears.
During this period, for a new product, the Customer must establish the existence of the lack of conformity without having to prove the exact date on which it appeared.
The statutory guarantee of conformity entitles the Customer to request repair or replacement of the product, free of charge and without major inconvenience, within no more than thirty days of the request.
The seller may decline the Customer’s requested option where it is impossible or entails costs that are manifestly disproportionate compared with the alternative solution.
Where the product is repaired under the statutory guarantee of conformity, the original guarantee is extended by six months.
Where the Customer requests repair but the seller requires replacement, the statutory guarantee of conformity is renewed for two years from the replacement.
The Customer may obtain a price reduction or terminate the contract, in particular where:
the seller refuses to bring the product into conformity;
repair or replacement is impossible;
bringing the product into conformity takes more than thirty days;
bringing the product into conformity causes major inconvenience;
the defect persists despite an attempt to bring the product into conformity;
the defect is sufficiently serious to justify an immediate remedy.
The sale cannot be terminated where the defect is minor.
Any period during which the product is immobilised for repair or replacement suspends the remaining guarantee period.
The Customer also benefits from the statutory guarantee against hidden defects provided for in Articles 1641 to 1649 of the French Civil Code.
This guarantee may be exercised within two years of discovering a hidden defect that existed before the sale and is sufficiently serious to make the product unfit for its intended use or substantially reduce its usefulness.
The Customer may then choose either to keep the product and obtain a reduction in price, or return it for a refund.
To exercise a statutory guarantee, the Customer may contact:
ALYXEN
Business address: 60 Rue François 1er, 75008 Paris, France
Email address: contact.alyxen@gmail.com
17. Liability
ALYXEN is responsible for the proper performance of the obligations arising from the contract concluded with the Customer.
However, ALYXEN shall not be held liable for damage resulting exclusively from:
misuse of the product;
failure to follow the care instructions;
fault on the part of the Customer;
an unforeseeable and unavoidable act attributable to a third party;
an event of force majeure recognised under French law.
No provision of these T&Cs shall exclude or limit liability that cannot lawfully be excluded or limited, particularly with respect to statutory guarantees, product safety or personal injury.
18. Force majeure
Neither party shall be held liable for a delay or failure to perform directly caused by an event meeting the legal requirements of force majeure.
The affected party shall inform the other party as soon as possible and take reasonable measures to limit the consequences of the event.
Where performance becomes permanently impossible, the contract may be terminated under the conditions provided by law.
19. Personal data
The Customer’s personal data is processed in particular to enable:
order management;
payment;
delivery;
customer service;
fraud prevention;
compliance with legal and accounting obligations.
Detailed information on data processing and on how the Customer may exercise their rights is set out in the Privacy Policy available through the website footer.
20. Evidence and electronic communications
Information recorded in the systems of ALYXEN and its service providers may constitute evidence of orders, payments and communications with the Customer, without prejudice to the Customer’s right to provide evidence to the contrary.
Order confirmations, invoices and contractual information may be sent electronically to the address supplied by the Customer.
21. Complaints
For any question or complaint, the Customer may contact ALYXEN:
By email: contact.alyxen@gmail.com
By post: 60 Rue François 1er, 75008 Paris, France
The Customer must provide the information needed to identify the order and understand the request.
22. Consumer mediation
In the event of a dispute, the Customer must first send a written complaint to ALYXEN in an attempt to reach an amicable solution.
Any mediation request must satisfy the admissibility conditions laid down by the mediator and by the French Consumer Code.
23. Governing law and jurisdiction
These T&Cs are governed by French law.
Where a Customer resides in another country, this choice does not deprive them of the mandatory consumer protection provisions applicable in their country of residence where those provisions legally apply.
In the event of a dispute that is not resolved amicably or through mediation, the competent courts shall be determined in accordance with the applicable legal rules.
No provision of these T&Cs requires the consumer to submit to a court that would deprive them of any mandatory jurisdictional rights.
24. Changes to the T&Cs
ALYXEN may amend these T&Cs for future orders, particularly to reflect changes in its business, services or the applicable regulations.
Changes do not apply retrospectively to orders already concluded.
The version applicable to an order is the version accepted by the Customer when confirming it.
25. Severability
If any provision of these T&Cs is declared null, unlawful or unenforceable, the remaining provisions shall continue to apply.
The affected provision shall then be interpreted or replaced to the extent permitted by law, without depriving the Customer of their mandatory rights.
Model withdrawal form
Complete and send this form only if you wish to withdraw from your order within the statutory period.
For the attention of ALYXEN:
Address: 60 Rue François 1er, 75008 Paris, France
Email address: contact.alyxen@gmail.com
I hereby give notice that I withdraw from the contract for the sale of the following product(s):
Product(s) concerned:
[TO BE COMPLETED]
Order number:
[TO BE COMPLETED]
Order placed on:
[TO BE COMPLETED]
Order received on:
[TO BE COMPLETED]
Consumer’s name:
[TO BE COMPLETED]
Consumer’s address:
[TO BE COMPLETED]
Date:
[TO BE COMPLETED]
Consumer’s signature, only if this form is submitted on paper:
[SIGNATURE]